Refund & Return Policy

This return and exchange policy is applicable only for purchases made through our website. Return and exchange are only applicable for item(s) that are defects or damaged from our side, or item delivery mistake. For items purchased through our agents, please do contact them for returns.

Complaints / Feedbacks:

  • Complaints must be lodged within 5 working days starting on the day you received the order. Complaints made after this period will not be entertained.
  1. Kindly reach us via WhatsApp +6017 585 4409 (customer service), or Email at info@ariha.com.my
  2. Specify your order number and product details, and details of your complaints.
  3. Attach reasonable proof (photo/video).
  • Complaints lodged without complete information and proof will be considered incomplete and rejected.
  • Complaints on item(s) purchased from our shop must be lodged and resolved at the shop itself.


For complaints on item(s) purchased through agents:

  • Customers must liaise with the agent within 5 working days after the receipt of goods. The said agent will then escalate the issue to us.
  • Complaints will be entertained by the persons-in-charge at our shop.


Returns / Exchanges:

  • Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
  • Exchanges are allowed with the difference in price to be paid by the customer.
  • Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
  • Customers must consult our person-in-charge first (Customer Service or Website admin) before proceeding with the returns/exchanges.
  • Item(s) must be returned within 7 working days after receipt of the order.
  • Item(s) must be returned in unopened and sealed condition.
  • Customers must notify the person-in-charge on any postages made.
  • Kindly update the parcel movements to us (tracking number).
  • Customers will be responsible to ensure the item(s) are safely delivered.
  • Postage costs for returns of defective goods will be borne by us. Please send us the receipt for processing.
  • Exchanges will be processed within 7 working days after receipt of the returned goods.

 

Please return the product(s) to:

Ariha Trading Sdn Bhd

E-G-5, Neo Damansara

Jalan PJU 8/1, Damansara Perdana

47820, Petaling Jaya, Selangor